Damask Bedlinen is committed to offering products of quality, comfort and longevity. If for any reason your purchase isn’t quite right, we’re here to help.

We are happy to offer a refund, exchange or store credit on full-priced items returned within 14 days of delivery, subject to the conditions below.

CHANGE OF MIND RETURNS
To be eligible for a return:
• Items must be unused, unwashed and unaltered
• All original tags must remain attached
• Items must be returned in original packaging where possible
• Your return must be lodged within 14 days of delivery
• Proof of purchase (order confirmation or receipt) must be provided

Return shipping costs for change of mind are the responsibility of the customer. Original shipping costs are non-refundable.

Alternatively, online purchases may be returned or exchanged in-store (Balmain) upon approval.

FAULTY OR INCORRECT ITEMS
In accordance with Australian Consumer Law, you are entitled to a remedy if an item:
• Is faulty or damaged (not caused by wear or misuse)
• Has been incorrectly described
• Differs from what was ordered

If you believe your item is faulty, please contact us within 30 days of receiving your order, including your order number and photos where possible. We will arrange a suitable resolution, including repair, replacement or refund.

RETURN SHIPPING
We recommend returning items via a tracked Australia Post service, as Damask is not responsible for items lost or damaged in transit.

Return shipping costs are the responsibility of the customer unless the item is deemed faulty.

HOW TO MAKE A RETURN
To request a return, please contact us at: damaskbedlinen@hotmail.com
Include your order number and reason for return. If applicable, please include photos.

Once approved, you will receive instructions for returning your item.

After your return is received and inspected, we will notify you via email. Approved refunds will be processed to your original payment method.

Please allow a few business days for your bank to process the transaction.